Returns & Exchanges
At Mondo, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase isn't a perfect fit, we are here to help you find the right style or process a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the original items with all tags attached into the shipping box and secure the prepaid return label provided via email.
Drop Off Your Return
Take your package to any authorized carrier location or schedule a home pickup through our logistics partner.
Receive Your Refund
Once our warehouse inspects the items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing