Frequently Asked Questions
Everything you need to know about shopping with Mondo.
What is the standard shipping time for Mondo orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range between 7-14 business days.
How can I return an item that doesn't fit?
Mondo offers a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and drop your package at any authorized carrier location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' options via Klarna.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment and include 'True to Size' recommendations based on customer feedback and fabric elasticity.
Are Mondo products sustainably sourced?
Quality and ethics are at our core. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with factories that adhere to fair labor practices and environmental certifications.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey to your doorstep.